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  • Are your products suitable for sensitive skin?
    Yes! All Laurence Vale Organics formulas are crafted with gentle, barrier-supportive ingredients designed to soothe and strengthen sensitive and reactive skin types. We recommend patch testing all new skincare products before use. Please read ingredients & usage instructions for any product before use.
  • What does ‘Barrier Before Beauty’ mean?
    Our philosophy prioritises protecting and repairing your skin’s natural barrier—the foundation of healthy skin. When the barrier is strong, your skin can better defend itself, stay hydrated, and look radiant without relying on harsh actives.
  • Are your products natural or organic?
    We use a carefully selected blend of botanicals and evidence-backed actives. While many ingredients are naturally derived, our focus is on safety, efficacy, and skin compatibility rather than certification labels.
  • Can I use Laurence Vale Organics products if I have a skin condition?
    While our products are formulated for general skin health and barrier support, they are not medical treatments. If you have a diagnosed skin condition, please consult your dermatologist before introducing new skincare.
  • Do you test on animals?
    Absolutely not. We are proud to be cruelty-free and never test any products or ingredients on animals.
  • What is your shipping policy?
    We currently ship within Australia. Orders are typically processed within 2–5 business days. Delivery times depend on your location and carrier but usually take 3–7 business days. More information can be found on our Customer Care page.
  • Can I return a product?
    For hygiene and safety reasons, we cannot accept returns on opened products or change-of-mind returns. If your order arrives damaged or incorrect, please contact us within 7 days for assistance.
  • How do I store the products?
    Store your skincare in a cool, dry place away from direct sunlight to maintain product integrity and extend shelf life.
  • How do I use the products?
    Each product comes with clear instructions. If you have questions about how to incorporate them into your routine, feel free to reach out via email or social media—we’re happy to help!
  • Do you offer international shipping?
    Currently, we only ship within Australia. We hope to expand internationally in the future!
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